It all began in July, year of 2019.
Futuresmiths took flight as an idea hub.
It never wanted to be just another software company.
It wants to be ever innovating, creating all the
technological needs for the world.
Futuresmiths steps foot in various industries,
from educating the new generation of developers and
designers, to connecting industrial instrument amidst
the trending internet of things.
We build apps.
Mobile apps. Web apps.
We build your app.
We build our app.
All kinds of apps.
Loads of apps.
Your idea speaks inspiration.
You want it to move with intuition.
We tinker and build with enthusiasm.
We don't stop at exception.
Lets build an alliance,
For this new invention.
Building a sand castle is not easy.
You might be in a hurry.
Get on board and get ready.
We've built something for everybody, and it may really worth your penny.
Our Best Solutions Thus Far
We hear the needs for workflow improvements.
That is why we create workflow applications.
Document Generation, Hierarchy management, Task Assignment
We got it covered.
We recognize the prevalence of big retail platforms.
But we just love to have our own way.
We want to make your shopping experience
Simpler, Cleaner & More Intuitive
We took our footsteps into the world of IoT.
No need for worrying what is happening in your facility, as you will be told.
Tell us how u would like to read your data,
we will make it happen.
Reach us at
+6012-807 0612 (Edison)
+6019-834 0388 (Yz)
+6017-251 7977 (Lj)
+6012-807 0612 (Edison)
+6019-834 0388 (Yz)
+6017-251 7977 (Lj)
Reach us at
brought to you by
Futuresmiths Sdn Bhd
Effective date: 20 May 2020
This Policy applies to our customers, passengers, agents, vendors, suppliers, partners (such as driver and merchant partners), contractors and service providers (collectively “you”, “your”, “yours”).
Personal Data is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information.
I. COLLECTION OF PERSONAL DATA
We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession.
You provide your Personal Data to us
We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:
-fill up a user profile or registration forms;
-provide information to assess your eligibility to provide services as a delivery partner for Simply Better;
-interact with our social media pages;
-participate in contests or events organised by us;
-use biometric features to identify yourself; and
fill up demographic information in surveys.
When our services are used
Personal Data may be collected through the normal operation of our Apps, Websites and Services. Some examples are:
-your location (to detect pick-up locations and abnormal route variations);
-feedback, ratings, complaints and compliments;
-transaction information (such as payment method and distance travelled);
-information about how you interacted with our Apps, Website or services (such as features used and content viewed);
-device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers, or any information that may provide indication of device or app modification); and
-personal data you enter in messages when you use our in-app communication features.
From other sources
When we collect Personal Data from other sources, we make sure that that data is transferred to us in accordance with applicable laws. Such sources include:
-our business partners, such as fleet partners, payment providers, and transport partners;
-insurance and financial providers;
-publicly available data;
-governmental sources of data;
-when our users add you as an emergency contact; and
-marketing services providers or partners.
Personal Data about transport partners
If you are a transport partner, we may collect:
-telematics data (such as your speed, acceleration, and braking data);
-device data (such as accelerometer data, GPS location, your IMEI number and the names of apps you have installed on your device); and
-your vehicle registration data.
Sensitive Personal Data
Some of the information that we collect is sensitive in nature. This includes information such as national ID numbers, race, marital status, and your health or religious beliefs. We only collect this information when this is necessary to comply with legal or regulatory requirements.
Personal Data of Minors
As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to Simply Better. In the event that such Personal Data of a minor is disclosed to us, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Policy and take responsibility for his or her actions.
When you provide Personal Data of other individuals to us
In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, Dyou may add them as your emergency contact. If you provide us with their Personal Data, you represent and warrant that you have and you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Policy.
II. USE OF PERSONAL DATA
Simply Better may use, combine and process your Personal Data for the following purposes ("Purpose").
Providing services and features
Your Personal Data will be used to provide, personalise, maintain and improve our products and services. This includes using your Personal Data to:
-provide you with Services across our various business verticals;
-engage you to provide Services;
-create, administer and update your account;
-verify your identity;
-validate your orders, deliveries and process payments;
-offer, obtain, provide or facilitate insurance or financing solutions;
-track the progress of your purchases and detect abnormal purchases variations;
-enable features that personalise your App, such as lists of your favourite products and previous purchases;
-perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends;
-protect the security or integrity of the Services and any facilities or equipment used to make the Services available;
-process and manage your rewards;
-process, manage or verify your application of promotions, rewards and subscriptions with Simply Better; and
-enable our partners to manage and allocate fleet resources.
We use Personal Data to resolve customer support issues. For example, we may:
-investigate and address concerns;
-monitor and improve our customer support responses;
-respond to questions, comments and feedback; and
-inform you about steps taken to resolve customer support issues.
Research and development and security
We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our services, develop new features, products and services, and facilitate insurance and finance solutions.
We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law.
We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.
For example, we may use your Personal Data to:
-comply with court orders or other legal, governmental or regulatory requirements;
-enforce our Terms of Service or other agreements; and
-protect our rights or property in the event of a claim or dispute.
-inform you about steps taken to resolve customer support issues.
We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.
Marketing and promotions
We may use your Personal Data to market Futuresmith Sdn Bhd’s or Simply Better’s and Futuresmith Sdn Bhd’s or SimplyBetter’s partners’ sponsors’ and advertisers’ products, services, events or promotions. For example, we may:
-send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
-notify, invite and manage your participation in our events or activities;
We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification by hand and by email.
If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in therelevant email or message. Alternatively, you may also update your preferences in our App settings.
III. DISCLOSURE OF PERSONAL DATA
We need to share Personal Data with various parties for the Purposes. These parties include:
With Simply Better's Partners at your request
For example, if you requested a service through a Simply Better partner or used a promotion provided by a Simply Better partner, Futuresmiths Sdn Bhd or Simply Better may share your Personal Data with that Simply Better’s partners. Our partners include partners that integrate with our App or our App integrates with, transport services partners, or business partners which Simply Better collaborate with to deliver a promotion, competition or other specialised service.
With subsidiaries and affiliates
We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates.
With Simply Better's service providers and business partners
We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:
-payment processors and facilitators;
-background check and anti-money laundering service providers;
-cloud storage providers;
-marketing partners and marketing platform providers;
-data analytics providers;
-research partners, including those performing surveys or research projects in partnership with Simply Better or on Simply Better’s behalf;
-fleet and merchant partners;
-insurance and financing partners; and
-transport or vehicle solutions partners, vendors or third-party transport or vehicle suppliers.
With our legal advisors and governmental authorities
We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties. This may take place due to fulfil the legal purposes (mentioned above), or any of the following circumstances:
-where it is necessary to respond to an emergency that threatens the life, health or safety of a person; or
-where it is in the public interest (e.g. in a public health crisis, for contact tracing purposes and safeguarding our community).
IV. RETENTION OF PERSONAL DATA
V. INTERNATIONAL TRANSFERS OF PERSONAL DATA
Your Personal Data may be transferred from country, state and city (Home Country) in which you are present while using our services to another country, state and city (Alternate Country). You understand and consent to the transfer of your Personal Data from your Home Country to the Alternate Country.
VI. COOKIES AND ADVERTISING ON THIRD PARTY PLATFORMS
Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising on third party platforms.
If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also limit our sharing of some of this Personal Data through your App (Settings > Privacy > Ads) and mobile device settings.
VII. PROTECTION OF PERSONAL DATA
We will take reasonable legal, organisational and technical measures to ensure that your personal data is protected. This includes measures to prevent data from getting lost, or used or accessed in an unauthorised way. We limit access to your personal data to our employees on a need to know basis. Those processing your personal data will only do so in an authorised manner and are required to treat your information with confidentiality.
Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through any online means, therefore, any transmission remains at your own risk.
VIII. AMENDMENTS AND UPDATES
Futuresmiths Sdn Bhd or Simply Better shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Apps, Websites or Services, purchase products from Simply Better or continuing to communicate or engage with Simply Better following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments.
If you have any queries about your Personal Data, please contact our Data Privacy Officer at:
Level 16-1, Strata Offices,
No.3, Jalan Bangsar,
Menara 1, KLEC,
59200, Kuala Lumpur
Email : email@example.com